a9piso Privacy Policy

Introduction & Scope

a9piso ("we," "us," "our," "the Platform") respects the privacy of every individual who accesses, registers with, or uses the a9piso online gaming platform available at a9piso.vip. This Privacy Policy ("Policy") describes, in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, how a9piso collects, processes, stores, shares, and protects personal information relating to its users ("Data Subjects," "Players," "you").

This Policy applies to all personal data collected through:

• The a9piso website at a9piso.vip and all associated subdomains;
• The account registration and KYC identity verification process;
• Deposit, withdrawal, and payment processing activities;
• Customer support interactions via live chat, email, or SMS;
• Promotional communications and loyalty program participation;
• Cookies, analytics tools, and similar technologies operating on the Platform.

By creating an a9piso account, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the a9piso Platform.

This Policy should be read in conjunction with the a9piso Terms and Conditions, which govern your overall use of the Platform. In the event of any conflict between this Policy and the Terms and Conditions on matters of data privacy, this Policy shall prevail.

Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 and applicable data protection regulations, the data controller responsible for your personal information is:

a9piso has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and the Philippine Data Privacy Act. You may contact the DPO at any time regarding the exercise of your data rights, privacy concerns, or questions about how your personal information is handled.

Data We Collect

a9piso collects only the personal data necessary to deliver its services, comply with legal and regulatory obligations, and protect the integrity of the Platform. The categories of personal data we collect are as follows:

3.1 Identity and Contact Data

• Full legal name (as it appears on your Philippine government-issued ID);
• Date of birth (for age verification purposes);
• Philippine mobile number (primary account identifier and SMS communications);
• Residential address (required for enhanced KYC verification on high-value accounts);
• Email address (where provided during registration or support interactions).

3.2 Identity Verification (KYC) Data

• Copies of valid Philippine government-issued identification documents (e.g., Passport, UMID, Driver's License, PhilHealth ID, National ID, Postal ID);
• Selfie photographs submitted for liveness verification, where required;
• Proof of source of funds documentation, where required for enhanced due diligence.

3.3 Financial and Payment Data

• GCash wallet number and registered account name;
• Maya (PayMaya) account details, where applicable;
• Bank account details (BPI, BDO, Metrobank, UnionBank, or other PH banks) for bank transfer transactions;
• Transaction history including deposit amounts, withdrawal amounts, dates, and reference numbers;
• Cryptocurrency wallet addresses (for USDT TRC20 transactions), where applicable.

a9piso does not store full credit or debit card numbers. Card payments are processed by PCI-DSS compliant third-party payment processors, and only tokenized references are retained by a9piso.

3.4 Gaming Activity Data

• Bet history, game results, session duration, and wagering patterns;
• Game preferences, favorite titles, and product category usage;
• Bonus and promotion participation history and wagering requirement progress;
• Responsible gaming settings configured by you (deposit limits, loss limits, self-exclusion status).

3.5 Technical and Device Data

How We Collect Data

a9piso collects personal data through the following methods:

• Directly from you — when you register an account, complete the KYC process, initiate deposits or withdrawals, contact customer support, or participate in promotions;
• Automatically — through cookies, server logs, and analytics tools that record your device, browser, IP address, and interaction patterns when you use the Platform;
• From payment processors — GCash, Maya, and banking partners may share transaction confirmation data with a9piso as part of payment processing and reconciliation;
• From identity verification providers — third-party KYC service providers may share the results of identity checks conducted on a9piso's behalf;
• From fraud detection and anti-money laundering services — a9piso works with specialist screening providers that may provide risk scores and watchlist screening results associated with your identity data.

Purpose & Legal Basis for Processing

a9piso processes your personal data only where a lawful basis for processing exists under the Philippine Data Privacy Act. The following table sets out the primary purposes for which a9piso processes personal data and the corresponding lawful basis:

Data Sharing & Third Parties

a9piso does not sell your personal data to third parties. a9piso may share your personal data with the following categories of recipients, strictly to the extent necessary for the purposes described in this Policy:

6.1 Payment Processors

GCash, Maya, BPI, BDO, Metrobank, UnionBank, and other payment partners receive the minimum personal data required to execute your deposit and withdrawal transactions. These partners operate under their own privacy policies and are bound by BSP regulations and contractual data processing obligations with a9piso.

6.2 KYC and Identity Verification Providers

a9piso engages third-party identity verification service providers to conduct document verification and liveness checks as part of the KYC process. These providers receive copies of your identification documents and biometric data strictly for the purpose of verifying your identity.

6.3 Game Content Providers

Third-party game studios and live dealer platform providers may receive anonymized or pseudonymized session data (e.g., Player ID, bet amounts, session timestamps) for the purpose of delivering game functionality, maintaining fair play records, and resolving game disputes. They do not receive your name, mobile number, or payment details.

6.4 Regulatory and Law Enforcement Authorities

a9piso may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or law enforcement agencies in the Philippines when required to do so by applicable law, court order, or regulatory direction.

Data Retention

a9piso retains personal data for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, or to resolve disputes and enforce agreements. The following retention periods apply as a general guide:

Upon expiry of the relevant retention period, a9piso will securely delete or anonymize personal data in accordance with its data destruction procedures, unless a longer retention period is required by law or ongoing regulatory investigation.

Security Measures

a9piso implements technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• SSL/TLS Encryption: All data transmitted between your device and a9piso's servers is encrypted using industry-standard SSL/TLS protocols. The padlock icon in your browser confirms this protection is active.
• Data Encryption at Rest: Sensitive personal data, including identification documents and financial account details, is encrypted at rest using AES-256 or equivalent standards.
• Access Controls: Access to personal data within a9piso's systems is restricted to authorized personnel on a strict need-to-know basis, with role-based access controls and audit logging of all data access events.
• Pseudonymization: Where feasible, a9piso uses pseudonymization techniques to reduce the risk associated with data processing, particularly in analytics and reporting contexts.
• Penetration Testing: a9piso's platform and data infrastructure are subject to regular third-party security assessments and penetration testing to identify and remediate vulnerabilities.
• Incident Response: a9piso maintains a data breach response plan. In the event of a breach affecting your personal data, a9piso will notify the National Privacy Commission (NPC) and affected users within the timeframes required by RA 10173.

Your Data Rights

As a Data Subject under the Philippine Data Privacy Act of 2012 (RA 10173), you are entitled to exercise the following rights in relation to your personal data held by a9piso:

To exercise any of the above rights, please contact a9piso's Data Protection Officer via live chat on a9piso.vip or by email at [email protected] with the subject line "Data Subject Request." a9piso will respond to verified requests within 30 calendar days of receipt, as required by RA 10173.

Cookies & Tracking Technologies

a9piso uses cookies and similar tracking technologies to deliver a functional, secure, and personalized experience on the Platform. A "cookie" is a small text file stored on your device by your browser when you visit a website.

Types of Cookies Used

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair core Platform functionality, including login and payment processing. Disabling optional cookies will not prevent you from using a9piso but may result in a less personalized experience.

Minors & Age Restriction

a9piso enforces age verification through the mandatory KYC process prior to any cash withdrawal. If you are a parent or guardian and believe your child has created an a9piso account, please contact a9piso support immediately via live chat on a9piso.vip. All accounts held by persons under 21 will be closed and any deposited funds will be returned to the payment source, subject to verification of the account holder's identity.

a9piso does not target its marketing, advertising, or promotional communications at individuals under the age of 21 and takes reasonable steps to ensure that third-party advertising networks used by a9piso apply appropriate audience age filters.

Cross-Border Data Transfers

Some of a9piso's third-party service providers — including game content studios, cloud infrastructure providers, and identity verification platforms — may process personal data in jurisdictions outside the Philippines. Where such transfers occur, a9piso ensures that appropriate safeguards are in place to protect your data to standards consistent with the Philippine Data Privacy Act, including:

• Contractual data processing agreements incorporating standard data protection clauses;
• Transfer to recipients in jurisdictions recognized by the National Privacy Commission as providing adequate data protection;
• Technical safeguards (encryption, access controls, data minimization) applied irrespective of the transfer destination.

a9piso will not transfer your personal data to countries or organizations that cannot provide adequate privacy protections equivalent to those guaranteed under Philippine law without first obtaining your explicit consent or establishing another lawful transfer mechanism.

Amendments to This Policy

a9piso may update this Privacy Policy from time to time to reflect changes in applicable law, regulatory guidance from the National Privacy Commission, Platform features, or data processing practices. When material changes are made to this Policy, a9piso will:

• Update the "Last Updated" date displayed at the top of this page;
• Publish a notice on the a9piso Platform informing users of the update;
• Where required by law or where changes materially affect your rights, seek fresh consent before the updated Policy takes effect.

We encourage you to review this Privacy Policy periodically to stay informed about how a9piso protects your personal data. Your continued use of the Platform following the publication of an updated Policy constitutes your acceptance of the revised terms, unless fresh consent is explicitly required.

Contact & Complaints

For any privacy-related enquiry, data subject access request, consent withdrawal, or complaint relating to a9piso's processing of your personal data, please contact a9piso's Data Protection Officer through the following channels:

If you are dissatisfied with a9piso's response to your privacy complaint, or believe that a9piso has processed your personal data in violation of the Philippine Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Information on how to file a complaint with the NPC is available on the NPC's official website.

This Privacy Policy was last reviewed and updated on 1 January 2026 and replaces all previous versions. If you have questions about this Policy before creating your a9piso account, please contact our support team through live chat before proceeding with registration.