a9piso Terms & Conditions

Introduction & Definitions

Welcome to a9piso. These Terms and Conditions ("Terms," "Agreement") govern the relationship between a9piso ("the Platform," "we," "us," "our") and any individual ("User," "Player," "you," "your") who accesses or uses the a9piso online gaming platform available at a9piso.vip and its associated subdomains and services.

By registering an account, making a deposit, placing a wager, or otherwise accessing any part of the a9piso platform, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, together with the a9piso Privacy Policy, Responsible Gaming Policy, and any game-specific rules that may apply.

If you do not agree with any part of these Terms, you must immediately cease using the a9piso platform and, if applicable, close your account by contacting a9piso customer support.

Key Definitions

Eligibility & Age Requirement

To register and maintain an a9piso Account, you must satisfy all of the following eligibility requirements at the time of registration and on an ongoing basis throughout your use of the Platform:

• You are at least 21 years of age;
• You are a resident of or physically located in a jurisdiction where online gambling is permitted under applicable law;
• You are not acting on behalf of any third party and are registering solely for your own personal entertainment;
• You are not a current or former employee, director, officer, contractor, or agent of a9piso, nor an immediate family member of such person;
• You are not subject to any self-exclusion order, whether issued by a9piso, PAGCOR, or any other relevant regulatory or gaming authority;
• You have the full legal capacity to enter into a binding agreement under Philippine law and the laws of your jurisdiction of residence;
• You understand and accept that gambling involves risk and that you may lose all funds wagered.

a9piso reserves the right to request proof of age at any time and to suspend or permanently close any Account where eligibility cannot be verified to a9piso's satisfaction. Winnings generated by ineligible accounts — including accounts held by persons under 21 — may be forfeited in full.

Account Registration & KYC

Each individual Player is permitted to hold only one (1) a9piso Account. Creating, maintaining, or using multiple accounts constitutes a material breach of these Terms and may result in the immediate suspension of all affected accounts and the forfeiture of any balances held therein.

Registration Requirements

When registering an Account, you agree to provide accurate, current, and complete information, including your legal name, Philippine mobile number, and date of birth. You are responsible for maintaining the accuracy of this information and must notify a9piso support immediately of any material changes.

Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. a9piso will not be held liable for any loss or damage arising from unauthorized access to your Account caused by your failure to safeguard your credentials. You agree to notify a9piso immediately upon becoming aware of any unauthorized use of your Account.

Know Your Customer (KYC) Verification

Prior to processing any cash withdrawal, a9piso is required to verify your identity in accordance with applicable anti-money laundering regulations. You will be required to submit one or more of the following valid Philippine government-issued documents:

• Philippine Passport
• UMID Card (SSS / GSIS)
• Driver's License (LTO)
• PhilHealth ID
• Philippine National ID (PhilSys)
• Postal ID

KYC verification is a one-time requirement per Account unless your personal details change materially or a9piso is required to re-verify for regulatory compliance purposes. a9piso may also request additional documentation, including proof of source of funds, for accounts with high transaction volumes.

Deposits & Withdrawals

Deposits

All deposits into your a9piso Wallet are denominated in Philippine Peso (PHP). a9piso accepts deposits via GCash, Maya (PayMaya), BPI, BDO, Metrobank, UnionBank, 7-Eleven Cliqq, Coins.ph, USDT TRC20, and major credit and debit cards. The minimum deposit amount is ₱100. a9piso does not charge deposit fees; however, your payment provider may apply its own transaction charges.

Deposits are intended solely for the purpose of funding real-money wagers on the a9piso Platform. a9piso does not function as a banking institution. Funds held in your Wallet do not accrue interest.

Withdrawals

Withdrawal requests are subject to the following conditions:

• Your KYC identity verification must be completed successfully before any withdrawal will be processed;
• The minimum withdrawal amount is ₱200;
• Withdrawal requests are typically processed within 5 to 30 minutes for GCash and Maya, subject to network availability and security screening;
• Withdrawals may only be made to a payment method registered in your own name that matches your a9piso Account details;
• a9piso reserves the right to delay or withhold withdrawals pending completion of enhanced due diligence where required by applicable regulations;
• Bonus Funds are not withdrawable until applicable wagering requirements have been met in full.

Bonuses & Promotions

a9piso may from time to time offer promotional bonuses, free spins, cashback rewards, and tournament prizes ("Promotions") to eligible Players. All Promotions are subject to these Terms and to the specific terms of each individual Promotion as published on the a9piso Platform at the time the Promotion is made available.

General Bonus Terms

• Bonus Funds must be distinguished from Real Funds in your Wallet. a9piso will clearly display both balances in your account dashboard.
• Unless explicitly stated otherwise in a Promotion's specific terms, Bonus Funds are subject to a wagering requirement of 30x the bonus amount before they may be converted to Real Funds or withdrawn.
• Wagering requirements apply to eligible games only. Live dealer games, certain table games, and sports betting markets may contribute at a reduced percentage or not at all toward wagering requirements — specific contribution rates are published on the Promotions page.
• Each Player is entitled to claim each Promotion only once, unless expressly stated otherwise.
• Bonuses claimed or used in violation of these Terms — including, without limitation, through the use of multiple accounts or collusion — will be forfeited, and any associated winnings may be voided.
• a9piso reserves the right to modify, suspend, or terminate any Promotion at any time without prior notice, subject to the protection of Bonus Funds already credited to qualifying Players' accounts at the time of any such change.

Gameplay Rules & Fair Play

All games available on a9piso — including slots, live dealer tables, specialty games, and sports betting markets — are governed by their individual game rules as displayed within the game interface. In the event of a conflict between a specific game's rules and these Terms, the specific game rules shall prevail in respect of that game's operation, while these Terms govern all other aspects of your relationship with a9piso.

RNG and Game Integrity

All Random Number Generator (RNG) based games on a9piso use certified RNG software that has been tested and verified for fairness and randomness by independent third-party testing laboratories. Live dealer games use physical dealing equipment operated by professional dealers under controlled studio conditions. Return-to-Player (RTP) percentages published by a9piso are accurate theoretical long-run averages and do not guarantee outcomes in individual sessions.

Technical Malfunctions

In the event of a technical malfunction, software error, or communication failure that results in an ambiguous game result or incorrectly credited winnings, a9piso reserves the right to void the affected game round and refund the wager to the Player's Wallet. a9piso's decision regarding malfunction outcomes, made in good faith, shall be final. Winnings arising from demonstrable system errors do not constitute valid wins and will not be honored.

Sports Betting

Sports betting markets, odds, and the settlement of bets are subject to a9piso's Sports Betting Rules, which are published separately within the sports betting section of the Platform. Key provisions include rules governing void bets, postponed events, walkover results, and in-play market suspension. a9piso's settlement decisions on sporting event outcomes are final once confirmed.

Prohibited Conduct

The following conduct is strictly prohibited on the a9piso Platform. Violation of any of the following rules constitutes a material breach of these Terms and may result in immediate Account suspension, permanent closure, forfeiture of balances, and referral to relevant law enforcement or regulatory authorities:

• Multiple Accounts: Registering, maintaining, or using more than one a9piso Account, whether in your own name or using third-party identities;
• False Identity: Providing false, misleading, or unverifiable personal information during registration or KYC verification;
• Money Laundering: Using the Platform to conduct, facilitate, or obscure transactions related to money laundering, terrorist financing, or any other financial crime;
• Collusion: Coordinating with other Players to manipulate game outcomes or gain an unfair financial advantage through any means, including chip dumping in poker-format games;
• Bonus Abuse: Systematically exploiting Promotions through hedging, arbitrage, or other strategies designed to extract guaranteed value from Bonus Funds without genuine gameplay intent;
• Automated Play: Using bots, scripts, macros, or any automated software to interact with the Platform in place of manual human play;
• Unauthorized Access: Attempting to gain unauthorized access to any part of the Platform, other Players' Accounts, or a9piso's internal systems;
• Chargebacks: Initiating fraudulent payment disputes or chargebacks with your payment provider in respect of valid deposits made to your a9piso Account.

Responsible Gaming

a9piso is committed to promoting responsible gambling among all Filipino players. The Platform recognizes that, while the vast majority of players enjoy gambling as entertainment without harm, a minority may develop problematic gambling behavior. a9piso provides the following tools to assist Players in maintaining control over their gambling activity:

• Deposit Limits: Players may set daily, weekly, or monthly deposit caps from their Account settings. Reduction requests take immediate effect; increases are subject to a cooling-off period.
• Loss Limits: Players may define maximum loss thresholds, after which the Platform will automatically end the session.
• Session Time Alerts: Players may configure on-screen notifications after a specified continuous play duration.
• Reality Check: Periodic notifications displaying current session duration and net win/loss position.
• Cooling-Off Period: A temporary 24 to 72-hour account pause, available without self-exclusion.
• Self-Exclusion: Players may request temporary self-exclusion (minimum 30 days) or permanent self-exclusion. Self-exclusion requests are processed immediately and are irreversible for the duration selected.

Players who believe they may have a gambling problem are strongly encouraged to use the self-exclusion tool and to seek confidential support from the PAGCOR helpline or other relevant gambling support organizations operating in the Philippines.

Intellectual Property

All content on the a9piso Platform — including but not limited to the a9piso brand name, logo, domain name, website design, software, game content, text, graphics, images, icons, and audio-visual materials — is the exclusive intellectual property of a9piso or its duly licensed content partners and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your personal entertainment purposes. This license does not include any right to:

• Copy, reproduce, distribute, or publish any Platform content;
• Modify, adapt, translate, reverse engineer, or create derivative works based on any Platform software or content;
• Use the a9piso brand, logo, or trademarks in any commercial context without express written authorization from a9piso.

Unauthorized commercial use of a9piso's intellectual property may give rise to civil and/or criminal liability under Philippine law.

Limitation of Liability

To the fullest extent permitted by applicable Philippine law, a9piso's total liability to any Player for any claim arising out of or in connection with these Terms or the use of the Platform shall not exceed the total amount of Real Funds held in the Player's Wallet at the time the relevant claim arises.

a9piso shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including without limitation loss of profits, loss of opportunity, or loss of data, arising from:

• Your use of or inability to use the Platform;
• Technical malfunctions, server outages, or connectivity failures beyond a9piso's reasonable control;
• Unauthorized access to your Account resulting from your failure to maintain credential security;
• Any delays in payment processing attributable to your payment provider, including GCash, Maya, BPI, or BDO;
• Any change in applicable law or regulation that affects the availability of the Platform in your jurisdiction.

Nothing in these Terms excludes or limits a9piso's liability for death or personal injury caused by a9piso's negligence, or for fraud or fraudulent misrepresentation.

Suspension & Termination

a9piso reserves the right to suspend, restrict, or permanently close any Account at any time, with or without prior notice, if a9piso determines in its sole discretion that:

• You have breached any provision of these Terms;
• Your Account is associated with fraudulent, collusive, or money-laundering activity;
• You have failed to complete KYC verification within a reasonable period following a formal request;
• Regulatory compliance or applicable law requires a9piso to restrict or terminate access;
• Maintaining your Account would expose a9piso to regulatory, legal, or reputational risk.

Upon Account closure for breach of Terms, a9piso may withhold any Real Funds balance pending investigation. If investigation confirms no fraudulent activity on your part, any legitimate Real Funds balance will be returned to your designated payment method within a reasonable timeframe.

You may also choose to close your own Account voluntarily at any time by contacting a9piso customer support. Voluntary closure requests will be processed within 5 business days, and any remaining Real Funds balance (after settlement of pending bets) will be transferred to your verified payment method.

Disputes & Governing Law

Internal Dispute Resolution

In the event of any dispute regarding game outcomes, account transactions, bonus terms, or any other matter arising from your use of a9piso, you must first contact a9piso customer support via the official live chat on a9piso.vip, providing full written details of your complaint. a9piso will acknowledge your complaint within 48 hours and endeavor to resolve it within 14 business days of receipt of all necessary information.

Governing Law

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any legal proceedings arising from or related to these Terms shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

Limitation Period

Any claim against a9piso must be brought within twelve (12) months of the date on which the circumstances giving rise to the claim first arose. Claims brought after this period will be time-barred.

Amendments

a9piso reserves the right to amend these Terms at any time to reflect changes in applicable law, regulatory requirements, Platform functionality, or business operations. When material amendments are made, a9piso will:

• Update the "Last Updated" date at the top of this page;
• Publish a notification on the Platform or send a notification to your registered mobile number where the changes materially affect your rights or obligations;
• Where practicable, provide a reasonable period (not less than 14 days) before material changes take effect, during which you may close your Account without penalty if you do not agree to the amended Terms.

Your continued use of the a9piso Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept an amendment, you must close your Account before the effective date of that amendment.

Contact

For all queries, complaints, or correspondence relating to these Terms and Conditions or your a9piso Account, please contact a9piso customer support through the official live chat available on a9piso.vip, available 24 hours a day, 7 days a week.

For formal written correspondence, contact us at:

These Terms & Conditions were last reviewed and updated on 1 January 2026 and supersede all previous versions. Players who registered prior to this date remain bound by these updated Terms from the effective date stated above.